Averas analyzes service data, maps customer intents, and improves content to power better bots, help centers, and agent outcomes.
Losing revenue or efficiency due to poor AI performance?
Losing revenue or efficiency due to poor AI performance?
Weak AI performance drains revenue and productivity. Averas improves the knowledge powering your bots and help center—reducing tickets, increasing resolution rates, and unlocking higher conversion.
Over 40% of agentic AI projects will be canceled by the end of 2027
how it works
Averas is divided into 3 key components
Averas is divided into 3 key components
Each tailored to address specific tasks: Intent, Improve, and Measure. This structure ensures a focused approach to identifying issues and enhancing quality.
Intent
Identifying key issues
for effective decisions
Analyzes data from chat logs and tickets to determine reasons for customer inquiries. The module works with extracts from major service platforms.
Improve
Ai powered changes to your knowledge base to close gaps
Uses AI to recommend actions that close gaps. Averas manages improvements, including revising articles and eliminating redundant content.
Measure
Score your knowledge base coverage and back testing
Evaluates your knowledge base for customer intent coverage, pinpointing gaps and outdated info, and allows back testing to measure improvements.
The Averas dashboard highlights what is broken, where it hurts most, and how performance is improving. Instantly pinpoint content gaps, monitor trends by ticket category, and validate progress with measurable quality scores.
Key benefits
Averas is changing the approach to automation
Instead of overlaying AI on broken content,
We fix your content before you scale it. Most CX automation fails because the knowledge behind it is incomplete, inaccurate, or hard to find.
AI and self-care readiness
Averas ensures that your content meets customer needs so that AI tools like chatbots are backed by quality insights. This helps avoid the "garbage in - garbage out" problem.
Data-driven content strategy
With a clear understanding of customer intent and a measure of knowledge quality, you can prioritize updates. Averas will tell you which help articles are worth writing or revising.
Operational efficiency
Averas identifies gaps in content and recommends improvements, reducing the time agents spend searching for information. This reduces processing time and improves resolution on first contact.
Continuous improvement cycle
As customer needs change, your knowledge coverage also adapts. Averas maintains a cycle of measurement and improvement, helping you keep up with product updates and changing customer expectations.
Visibility for different functions
Support leaders and AI teams get a clear picture of how your insights impact customer interactions. Averas unites stakeholders by providing a single view of content performance.
We first evaluate and improve your content and then scale automation.
The result? Smarter bots. Stronger self-service. More confident agents. Happier customers.
Clients appreciate how aliceblue-mouse-189058.hostingersite.com eliminates tickets, optimizes knowledge base, and accelerates sales with AI analysis of conversations
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Anna Kovalenko
Position
Support Manager
aliceblue-mouse-189058.hostingersite.com managed to reduce the number of tickets by 30% in just one week by updating the FAQ section. This has significantly improved user support and speeded up the process of resolving their issues. aliceblue-mouse-189058.hostingersite.com managed to reduce the number of tickets by 30% in just one week by
aliceblue-mouse-189058.hostingersite.com managed to reduce the number of tickets by 30% in just one week by updating the FAQ section. This has significantly i
