Your AI is only as good as the knowledge behind it

Most AI chatbots fail because of poor documentation, not poor models. Averas identifies gaps, measures readiness, and improves your knowledge base so your AI delivers accurate answers from day one.

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SOURCES
Support Tickets
Knowledge Base
Shared Drives
Community Forums
Call and Chat Transcripts
PLATFORM
AVERAS ENGINE
OUTPUT
Prioritized Intents What customers are calling about
AI Readiness Score Quantifiable AI accuracy baseline
Automated KB Fixes Revised articles

Built on Experience. Proven in Production.

OUR TEAM

Combined leadership from

50+ YEARS

Combined experience in AI & Emerging Technology, especially in customer support in regulated industries like finance and healthcare as well as SaaS companies.

CLIENT CASE STUDY
30% IMPROVEMENT
ShipHero

Using Averas, the team improved deflection rates and time to resolution 30% in just 12 weeks.

"Averas has been great for us at ShipHero"
— CEO, ShipHero
"Whoever is redoing the docs at ShipHero is killing it"
— Social media post from ShipHero Customer

The Knowledge Gap Is Costing You

Your AI chatbot is only as good as the documentation it relies on. Most companies don't know how bad their knowledge base really is.

30%
Higher Support OpEx due to poor deflection and high AHT
56%
Silent Churn: Customers switch to competitors rather than complaining about poor service
Risk
Unintended or outdated responses create legal or compliance risks

Sources: IDC, Zendesk, Internal Research

The Averas Platform

A complete system for understanding, measuring, and improving the knowledge behind your AI.

Intent

Understand why your customers are calling

  • Automatic theme and category extraction
  • Volume-ranked topic identification
  • Gap analysis between tickets and documentation
  • Drill-down from themes to individual tickets
Learn More →

Measure

Assess your knowledge base readiness for AI

  • Synthetic test case generation from support data
  • RAG Triad evaluation (relevance, groundedness, context)
  • Readiness scoring and benchmarking
  • Triage classification for failing answers
Learn More →

Improve

AI-powered document improvements at scale

  • Automated Errors & Omissions (E&O) reports
  • AI-generated document improvements
  • Before/after comparison and approval workflow
  • Continuous measurement to verify improvements
Learn More →

Get Your Free Knowledge Base Report Card

Fill out a simple form and we'll provide an initial evaluation of how ready your knowledge base is for AI. No data sharing required — we use your company's publicly available information to run our analysis. Our full platform goes much deeper with real ticket analysis, intent mapping, and AI-powered improvements.

  • AI readiness score based on synthetic question testing
  • Identification of documentation gaps and weak areas
  • Comparison against industry benchmarks
  • Actionable recommendations for improvement
  • No credit card, no data access needed
Report Card Preview

See where your knowledge base stands before investing in AI.

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Each report is personally reviewed by our team and typically delivered within 1–2 business days. Always free, no strings attached.

Start Free, Scale When Ready

Begin with a free report card. Upgrade as you see the value.

Free

Phase 1

Report Card

  • AI readiness score
  • Synthetic question testing
  • Gap identification
  • 2-minute form, we do the rest
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Free

Phase 2

Refined Report

  • Real ticket analysis
  • Intent categorization
  • Detailed recommendations
  • Benchmark comparison
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Paid

Phase 3

Full Measurement

  • RAG Triad evaluation
  • Complete readiness scoring
  • Triage diagnostics
  • Retest workflow
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Enterprise

Phase 4

Full Platform

  • AI document improvements
  • Continuous measurement
  • E&O reporting
  • Dedicated support
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Why Companies Choose Averas

Built for enterprises with knowledge everywhere.

Every Source, One View

Consolidate information from multiple platforms (Zendesk, Genesys, Salesforce, Slack, Confluence, and more) into a single unified quality picture.

Test Before You Invest

Simulate how adding or removing data sources affects AI accuracy—before touching production.

On Prem Installation

Our enterprise offering deploys in your walls to minimize data risk.

Measure, Improve, Retest

Close the loop—identify gaps, fix documentation, and verify the improvement with a trackable retest.

Ready to Fix Your Knowledge Base?

Join companies that are building AI on a solid foundation.

5-Minute Setup

Get your report card in minutes, not weeks.

No Data Required

Synthetic testing means zero data sharing risk.

Free to Start

No credit card, no commitment. See value first.

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