Executive Summary

Customer experience (CX) has become the battleground for modern business. Today, 86% of buyers are willing to pay more for a better experience, and by 2025, 85% of customer interactions will be handled without human intervention. But this shift toward automation exposes a critical weakness: most CX systems lack high-quality, well-aligned knowledge. Customers expect fast, accurate answers—but instead often face outdated content, disconnected teams, and AI tools that fail to deliver.

Averas AI was built to close this knowledge gap. We help organizations measure and improve the quality of their customer-facing knowledge—so every chatbot, help center, and agent interaction is grounded in content that actually supports customer needs. Our platform ingests service data to identify top customer intents, evaluates how well your knowledge covers those intents, and recommends specific improvements. It’s a new and necessary category in the CX tech stack: a knowledge readiness engine for the AI era.

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