Research SurveyThank you for helping to shape our product roadmap. What are your biggest current challenges in customer service or support? What platforms do you use for knowledge or customer interaction (Zendesk, Salesforce, etc.)? What is your current platform missing that limits your self-service or CX goals? Have you recently implemented AI, chatbots, or self-service tools? What has your experience been? Would you consider a standalone platform to improve knowledge quality? Why or why not? What influences your buying decisions most (ROI, ease of use, integration, research reports, etc.)? Are you part of any groups, events, or consortiums focused on CX, AI, or self-service? Please provide contact information below if you would like an anonymized synthesis of what others in the space are seeing Name First Name Last Name Email Thank you!
